Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2022-05-31
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
written by a patient
31st May 2022
Berrywood Hospital
2022-05-31
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
written by
31st May 2022
The nurses being lovely.
Berrywood Hospital
2022-05-31
Person
5
5
0
Review of Riverside Ward
31st May 2022
Feel a lot better.
Suggested improvements
More walks outside.
2022-10-05 12:03:41
Response from Berrywood Hospital
We have feedback this to the therapy team and can adapt the activity schedule to include more walks. Patients are able to access walks at different times if they request to be accompanied by the nursing or therapy staff throughout the day.
2022-06-20 14:31:27
Response from Berrywood Hospital
I am so glad you are starting to feel better. I have passed your request for more walks to the ward matron. Best wishes, Hugh Jones, Patient Experience Manager.
Berrywood Hospital
2022-05-31
Person
5
5
0
Review of Older Peoples Mental Health Team - Northampton
31st May 2022
Everyone was friendly running the course, we were allowed to talk about our experiences in a safe environment. We were listened to and encouraged to participate, which was helpful to understanding about anxiety and stress. I was sad the course came to an end and would be interested in joining other similar courses. Tea break most welcome.
Suggested improvements
-
Berrywood Hospital
2022-05-31
Person
5
5
0
Review of Older Peoples Mental Health Team - Northampton
31st May 2022
-
Suggested improvements
-
Berrywood Hospital
2022-05-31
Person
5
5
0
Review of Older Peoples Mental Health Team - Northampton
31st May 2022
[name removed] and [name removed] were very understanding, always happy to listen and offer advice when needed. Very compassionate.
Suggested improvements
-
Berrywood Hospital
2022-05-24
Person
5
5
0
Review of Memory Assessment Service - Northampton
24th May 2022
Dr. was very informative and gave plenty of time to answer questions. Put myself and husband at ease. Very friendly manner.
Suggested improvements
-
Berrywood Hospital
2022-05-22
Person
0
5
0
Review of Older Peoples Mental Health Team - Northampton
written by
22nd May 2022
Berrywood Hospital
2022-05-22
Person
5
5
0
Review of Memory Assessment Service - Northampton
written by
22nd May 2022
Very thoughtful and thorough.
Berrywood Hospital
2022-05-21
Person
1
5
0
Review of Harbour Ward
21st May 2022
I was visiting a friend in harbour ward as she had been sectioned it was obvious that she wasn’t coping and was very agitated she was informed that she was fit for discharge. She then informed me and a friend of mine that she was going to overdose if she went home we informed the staff of her threats as we were concerned for her safety, the staff member said oh she’s been discharged it’s up to the doctor so we had no choice but to accept that and take her home. A few hours later I can’t get hold of her so I visited her home to find the police and ambulance there she had attempted to take her life
Suggested improvements
My friend clearly wasn’t being listened to she had no meds as they couldn’t find the key we had passed on our concerns just to be ignored this is not acceptable she couldn’t of made it clearer what her intentions were
2022-10-17 15:06:17
Response from Berrywood Hospital
Thank you for your review, I am sorry to read that you felt some staff were uncompassionate. The trust has core values of which compassion is one of them. I was happy to read that most staff where helpful. I will make sure that this is fed back to the team in supervision.
2022-05-25 08:14:46
Response from Berrywood Hospital
Thank you for bringing this to my attention. I have immediately passed your comments to the service manager. If you or your friend wish to take this further please contact our confidential patient advice and liaison service on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
